How ShortLoop brought in 20% more customers for mobile repair from missed calls.

Zohr is a mobile tire shop serving customers across Greater Houston, Kansas City, and Dallas-Fort Worth areas. To keep up with growing demand and time-sensitive repair requests, ShortLoop deployed a customized AI for Zohr Mobile Tire to cover overflow and after-hours calls. 

ShortLoop handled 21.4% of all inbound calls that Zohr’s team couldn’t get to. Our AI captured 190 new tire-buying leads and 239 mobile service opportunities, delivering 4x ROI from month-1. 

The Customer

Customers call Zohr for quick service at home or when stranded on the road and needing a quick repair. Because these callers often have urgent issues, response time directly affects whether a job is won or lost.

With pockets of high caller demand, Zohr required a reliable method of reaching all high-intent customers who needed help.

The Situation

Mobile repair was a complex use case for our AI. Dispatchers have to manage technician schedules, ongoing jobs, and new inbound calls all day. 

With callers often needing urgent help, Zohr faced two problems:

• Overload during working hours:  During busy periods, calls rang out or often reached voicemail.
• No after-hours coverage: 1 in 5 of all missed calls happened during after-hours. These customers needed immediate reassurance and help.

The Solution

ShortLoop deployed a completely customized AI that was trained to handle calls like someone in Zohr’s operations team. The AI:

• Understands mobile repair requests (tire replacement, battery, TPMS, brake issues, general repair)
• Operates 24/7
• Flags urgent roadside help requests
• Captures vehicle information, tire size, and brand preferences so advisors can efficiently follow up.

ShortLoop’s Impact

Over the measured period, Zohr’s team saw a 4x ROI with ShortLoop. ShortLoop handled 21.4% of all inbound volume, out of which 22% were all after-hours calls. 

It captured 182 customers who were interested in purchasing one or more new tires, and 239 new repair requests, ranging from tire repair to brakes and other fixes. The AI also helped with follow-up calls with Zohr’s active customers, who wanted to check up on their repair or were waiting on a specific update. The AI saved about 22 hours of advisor time on the phone as well. 

These were all high-intent opportunities that would have otherwise gone unanswered or reached voicemail.

Conclusion

ShortLoop has helped Zohr capture high-value mobile repair and tire customers without adding staff or changing workflows. With ShortLoop, Zohr now captures more jobs, responds to customers faster, and reduces pressure on its operations teams.

Dealers and repair shops offering Mobile Service face the same challenge. Traditional staffing or other AI that works like a menu system barely solves the problem. For such, ShortLoop’s customized AI shows how mobile repair teams can convert overflow and after-hours calls into meaningful revenue. 

About ShortLoop

ShortLoop builds AI phone agents for automotive dealerships so that they never miss a revenue opportunity. The AI platform handles inbound calls, books appointments, and runs outbound campaigns, helping businesses capture demand, reduce missed calls, and operate more efficiently using the systems they already have in place.

Interested to see how the AI can work at your store? Contact us.