The integration connects AI-powered phone calls with XTime’s customer engagement workflows.

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Every missed call is a lost sale. Every customer on hold is an opportunity at risk. Dealerships handle hundreds of calls daily, but without instant answers, customers hang up and call competitors.

PhoneAI fixes this by handling calls immediately, but an AI without integration is just an expensive menu system. It needs access to your customer records, service history, and live scheduling for it to translate to revenue. That's why we've partnered with XTime.

When customers call, ShortLoop’s AI handles the conversation, captures intent and concerns, and ensures that context is available to dealership teams alongside their existing XTime interactions.

What the integration enables

With the ShortLoop + XTime integration, dealerships get these key capabilities:

• Phone conversations have all required customer context
• • Inbound calls are no longer isolated. Customer information and call details are now used by AI live during the conversation. 
• AI can create and update customer records when needed
• • When a caller doesn’t already exist in the system, the AI creates new records and associates the right details, reducing manual follow-up work.
• AI sends call outcomes directly into the advisor’s workflows
• • Call summaries, customer concerns, and outcomes are written back into myKaarma using the dealership’s existing formats and patterns. Advisors have full context when they pick up the conversation, as if another teammate handled the call.

Getting Started

The ShortLoop + XTime integration is available to dealerships using XTime today. 

ShortLoop works alongside dealership teams to ensure AI workflows align with existing communication and service processes.

Interested dealers can request a demo to see how ShortLoop Phone AI fits into their current XTime setup.

Contact Us

About ShortLoop

ShortLoop builds AI phone agents for automotive dealerships so that they never miss a revenue opportunity. The AI platform handles inbound calls, books appointments, and runs outbound campaigns, helping businesses capture demand, reduce missed calls, and operate more efficiently using the systems they already have in place.

About XTime

Xtime is an automotive service experience platform that streamlines dealership service operations with online appointment scheduling, customer engagement, inspections, and marketing tools. By boosting efficiency, transparency, and communication throughout the service journey, Xtime helps dealerships drive customer satisfaction and increase service revenue.